Frequently Asked Questions

Discover the answers to your frequently asked questions about our products and services.

Yes. Most products can be returned or exchanged within 14 days. For full details, please see our Return & Exchange Policy.

Yes. We provide delivery services, or you can choose local warehouse pickup. Delivery starts at $150, with the final cost based on distance and order size.

We mainly serve customers in Washington State. Orders to other states are handled by third-party logistics providers.

Yes. Please provide the product details and dimensions you need. Our designers will provide a quote, and once the design is approved, production will begin. Custom orders cannot be returned or exchanged after shipping.

Our main factory is located in Guangdong, China, with partner factories in Fujian and Shanghai.

Yes. For details, please see our Designer Services page: [link].

Most orders take 5–8 weeks, depending on product complexity and shipping conditions.

Yes. If an item is in stock, it can be purchased immediately.

Yes. Most showroom pieces are available for sale.

We are an OEM manufacturer in China, producing for several well-known brands. We are currently establishing our own brand in the U.S.

Our warehouse is open to visitors at certain times, but for safety reasons, the manufacturing workshop is not open to the public. We can share videos and photos of the production process with you.