Refund / Return Policy

Pacific Nook Furniture

Last Updated: June 1st, 2025

At Pacific Nook Furniture, customer satisfaction is our top priority. We understand that buying furniture is an important investment, and we strive to make your experience as smooth and transparent as possible. This policy outlines our guidelines regarding refunds, returns, and exchanges.

1. Return Eligibility

We accept returns for eligible products within 14 days of delivery or pickup, subject to the conditions outlined below.

Eligible Items:

  • Standard furniture such as sofas, chairs, tables, and storage units

  • Items in original condition, unused, undamaged, and in original packaging

Ineligible Items (Final Sale):

The following items are considered final sale and are not eligible for return or refund:

  • Glassware, mirrors, ceramics, and stoneware

  • Plates, bowls, and dining sets

  • Pillows, cushions, rugs, and textile-based home accessories

  • Upholstered items made with delicate or natural fabrics

  • Any items marked “Final Sale” at the time of purchase

2. Custom and Special Orders

Custom-made and special-order furniture may be returned within 14 days of delivery or pickup, but only for store credit. These items are made to your specifications and cannot be restocked.

To qualify:

  • The item must not have been altered, used, or damaged

  • Original packaging must be intact

Refunds to the original payment method are not available for custom orders.

3. Return Process

To initiate a return:

  1. Contact us within the 14-day return period

  2. Provide your order number and reason for return

  3. Our team will guide you through the return process and provide authorization

  4. Items must be returned to our warehouse for inspection

Returns without prior authorization will not be accepted.

4. Restocking Fee

A 15% restocking fee may apply to all eligible returns. This helps cover handling, inspection, and administrative costs.

5. Return Shipping or Pickup

  • Customers are responsible for return shipping or scheduling item drop-off at our warehouse

  • Pickup services may be available for a fee (subject to location and availability)

6. Refund Timeline

Approved refunds will be processed within 5–7 business days after returned items have been received and inspected. Refunds are issued to the original payment method unless store credit is requested or required.

7. Damaged or Defective Items

If you receive an item that is damaged or defective:

  • Notify us within 24 hours of delivery or pickup

  • Include photos and a description of the issue

  • We will review the case and may offer a repair, replacement, or store credit, depending on the situation

8. Cancellations

Orders may be canceled within 24 hours of placement for a full refund.

Custom or special orders may be canceled within 24 hours only if the item has not yet started manufacturing.

9. Contact Us

For any questions or to request a return, please contact:

Pacific Nook Furniture

 Email: info@pacificnook.com

 Address: 14640 NE 91st St, Redmond, WA 98052