Terms & Conditions

Pacific Nook Furniture

Last Updated: June 1st, 2025

Welcome to Pacific Nook Furniture (“we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your use of our website, in-store experience, and any purchases made from us. By accessing our site or purchasing our products, you agree to abide by these Terms. If you do not agree, please do not proceed with a purchase.

1. Product Information

At Pacific Nook Furniture, we make every effort to ensure that all product descriptions, dimensions, images, and specifications presented online or in-store are accurate and up to date.

Please note the following:

Color and Finish: Actual colors, textures, and finishes may vary slightly due to natural material characteristics, lighting conditions, and screen calibration. We encourage customers to view products in person or request additional photos or samples when available.
Dimensions: All dimensions provided are approximate. Minor variations may occur due to the nature of handcrafted or mass-produced furniture.
Materials: Many of our products feature natural wood, stone, leather, or fabric. Variations in grain, pattern, and tone are inherent and should be expected.
Product Updates: We reserve the right to make changes to product designs, specifications, or availability at any time without notice.

2. Pricing and Payment

All prices listed on our website and in-store are in United States Dollars (USD) and are subject to change without prior notice. We reserve the right to adjust prices, delivery fees, and related charges at any time in response to changes in material costs, supplier pricing, or market conditions.

Prices confirmed at the time of order will be honored unless a pricing error is identified.

Custom and Special Orders

For custom-made or special-order furniture, a non-refundable deposit of at least 30% is required at the time of purchase to initiate production with our manufacturing partners.

The remaining balance must be paid in full prior to pickup or delivery, unless otherwise agreed in writing.

Accepted Payment Methods

We accept the following payment methods:
- Major credit cards and debit cards
- Cash (in-store only)
- Other approved payment methods as arranged in advance
All payments must be successfully processed before the release of any merchandise.

3. Order Processing and Delivery

At Pacific Nook Furniture, we are committed to providing a smooth and transparent ordering process. Delivery timelines may vary depending on product availability and sourcing method.

In-Stock Items
- For items currently in stock at our warehouse, orders are typically processed within 1 business day
- Customers may schedule pickup as early as the next business day following order confirmation
- Local delivery can also be arranged upon request and subject to availability
Special Orders and Out-of-Stock Items
- If the item is not currently in stock, or requires special ordering, we will place the order with our manufacturing partners upon confirmation
- Estimated delivery time to our warehouse is typically 1.5 to 2 months, depending on manufacturing schedules, ocean freight conditions, and port traffic
- Once your item arrives at our warehouse, we will promptly notify you to schedule pickup or delivery
General Conditions
- Customers are responsible for providing accurate delivery or pickup information at the time of order
- Delivery fees may apply depending on distance, stairs, or special handling requirements
- We will make every reasonable effort to meet estimated delivery timelines, but delays caused by shipping carriers, customs, or supply chain disruptions are beyond our control

4. Pickup Orders

Pickup orders should be collected within 7 days of notification of readiness.
Customers are encouraged to inspect all items before leaving the pickup location.
We are not responsible for damage occurring after the item has been picked up.

5. Returns and Exchanges

At Pacific Nook Furniture, we want you to be fully satisfied with your purchase. To ensure fairness and clarity, our return and exchange policy is based on product type and customization.

Standard Furniture (Sofas, Tables, Chairs, etc.)

We accept returns or exchanges for eligible furniture items within 14 days of delivery or pickup, provided the following conditions are met:

Items must be in new, unused condition, with original packaging
A 15% restocking fee may apply
Return transportation is the customer’s responsibility
Items must be inspected and approved upon return before a refund or exchange is issued

If a product is delivered with defects or damage, please notify us within 24 hours of delivery or pickup, including supporting photos. We will offer a resolution which may include repair, replacement, or store credit.

Custom-Made or Special-Order Furniture

We accept returns of custom-made and special-order furniture within 14 days of delivery or pickup. Due to the personalized nature of these items:

Returns are eligible for store credit only
Items must be in original condition and approved upon inspection
Cash refunds are not offered for custom or made-to-order pieces

Custom items include products made to customer specifications (e.g., size, material, fabric, or finish). We encourage customers to carefully review all specifications prior to confirming an order.

Final Sale Items

The following categories are considered final sale and are not eligible for return or exchange:

Glassware, mirrors, ceramics, and stoneware
Plates, bowls, and dining sets
Textile items such as pillows, cushions, throws, and rugs
Upholstered products made with delicate or natural fabrics

These items are excluded from our return policy due to hygiene, fragility, or custom finishes.

Exchanges

Exchanges may be considered for in-stock items of equal or greater value within 14 days of delivery. Exchange requests are subject to inventory availability and approval.

6. Cancellations

Standard Orders
- Orders may be canceled within 24 hours of placement for a full refund
- After 24 hours, cancellation requests will no longer be eligible for a refund, as the order may already be in processing or preparation for shipment
Custom or Made-to-Order Items
- Custom orders may be canceled within 24 hours of purchase if the item has not yet started manufacturing.
- Once production or shipping has begun, the order is considered final, and cancellation is no longer possible
- Refunds for eligible cancellations of custom items will be issued in full

7. Warranty

We are committed to offering quality furniture backed by limited warranties on certain components:

Structural Frame (Wood or Steel)

Covered by a 10-year limited warranty for structural defects under normal residential use.

Cushions, Fabrics, and Upholstery

Covered by a 1-year limited warranty, including foam collapse, stitching defects, and zipper issues.

Normal wear and tear, pilling, fading, and stains are not covered.

Premium or Delicate Materials

Materials such as leather, velvet, linen, and similar natural or delicate finishes are crafted for style and comfort. These materials are not covered under our standard warranty due to their sensitive nature and unique aging process. We encourage proper care to preserve longevity.

Mechanisms and Components

Recliners, drawer slides, and other moving parts are covered by a 1-year limited warranty.

Glass, Stone, and Marble Surfaces

Warranty coverage is limited to visible damage identified at the time of delivery or pickup.

General Warranty Terms

Warranty applies only to residential use
Proof of purchase is required for all claims
We reserve the right to repair, replace, or offer store credit, based on the nature of the issue

8. Limitation of Liability

We are not liable for indirect, incidental, or consequential damages arising from the use of our products. This includes, but is not limited to, loss of use, property damage, or costs incurred from third-party repairs.

9. Privacy Policy

Please refer to our Privacy Policy to learn how we collect, use, and safeguard your information.

10. Governing Law

These Terms are governed by the laws of the State of Washington, without regard to its conflict of law principles.

11. Contact Information

For any questions or support, please contact us: