Shipping policy

At Pacific Nook Furniture, we offer flexible shipping and pickup options to make receiving your furniture as convenient as possible. This Shipping Policy outlines our practices and customer responsibilities related to delivery, pickup, and special orders.

1. Pickup Policy

In-Stock Items

  • Items available in our warehouse are typically ready for pickup within 1 business day.

  • Customers will receive a notification once the order is ready.

  • Pickup appointments can be scheduled during our business hours at our warehouse location.

Pickup Guidelines

  • Customers are responsible for transporting items securely and safely.

  • We recommend bringing adequate manpower and equipment (e.g., blankets, straps, trucks) for safe loading.

  • Please inspect items upon pickup. Once removed from our premises, we are not responsible for any damage incurred during transit.

2. Local Delivery

We offer local delivery services within a designated radius of our warehouse.

  • Delivery scheduling is coordinated once the item is ready and full payment has been received.

  • Standard delivery includes ground-floor placement. Additional charges may apply for stairs, elevators, or complex access points.

  • Customers must be present at the delivery location at the agreed time. Missed appointments may result in rescheduling fees.

3. Special Orders and Custom Items

Lead Times

  • For items not currently in stock, including custom-made and special-order furniture, estimated delivery to our warehouse is typically 1.5 to 2 months from the date of order.

  • Timelines are subject to change based on manufacturer production schedules, international shipping traffic, and port conditions.

We will notify customers as soon as items arrive at our facility to arrange pickup or delivery.

4. Damages and Inspection

  • All items should be inspected upon delivery or pickup.

  • If you notice visible damage at the time of delivery, please report it to the delivery team immediately and contact our customer service within 48 hours.

  • Claims submitted after 48 hours may not be eligible for compensation or resolution.

5. Delivery Limitations

  • We currently do not offer shipping outside our designated service area unless arranged separately.

  • We do not ship to P.O. boxes or remote areas not accessible by standard freight carriers.

  • If delivery is unsuccessful due to incorrect address information or lack of access, redelivery fees may apply.

6. Order Status and Updates

  • Customers will receive email or phone updates regarding estimated delivery or pickup timelines.

  • If any delays arise due to logistics, manufacturer issues, or unforeseen events, we will communicate promptly and provide updated timelines.

7. Contact Us

For questions regarding delivery, pickup, or special shipping arrangements, please contact us.