退款政策
Last Updated: March 27, 2026
At Pacific Nook Furniture, we want you to shop with confidence. This policy outlines our return, exchange, cancellation, and claims process.
Return Eligibility
We accept returns for eligible items within 14 days of delivery or pickup.
To qualify for a return, items must be:
- unused;
- undamaged;
- in original condition; and
- returned in the original packaging.
Eligible items generally include standard furniture such as sofas, chairs, tables, and storage units.
Important Notes
Return requests must be submitted within 14 days of delivery or pickup.
Returns without prior authorization will not be accepted.
Original packaging must be kept until the item has been fully inspected and accepted.
Approved returns may be subject to a 15% restocking fee.
Original delivery charges, White Glove charges, and completed service fees are non-refundable.
Final Sale / Non-Returnable Items
The following items are generally non-returnable:
- custom-made items;
- special-order items;
- back-ordered items;
- clearance items;
- floor models or showroom samples sold as-is;
- final sale items; and
- any item marked non-returnable or final sale.
Items such as glassware, mirrors, ceramics, stoneware, plates, bowls, dining sets, pillows, cushions, rugs, textile-based home accessories, and upholstered items made with delicate or natural fabrics are also considered final sale.
Custom-Made, Special Orders & Back-Ordered Items
Custom-made, special-order, and back-ordered furniture are not eligible for refunds to the original payment method.
Approved returns of these items will be issued as store credit only, unless there is a verified quality or manufacturing issue, in which case a refund or replacement may be offered.
To qualify for store credit:
the item must not have been altered, used, or damaged; and
the original packaging must be intact.
Return Process
To initiate a return:
- Contact us within the 14-day return period.
- Provide your order number and reason for return.
- Wait for return authorization from our team.
- Return the item to our warehouse for inspection.
Returns without prior authorization will not be accepted.
Return Shipping or Pickup
Customers are responsible for return shipping or arranging drop-off at our warehouse.
Pickup services may be available for a fee, subject to location and availability.
Exchanges
Exchanges are subject to approval and product availability.
If an exchange is approved:
- the original item may first need to be processed as a return; and
- any price difference, shipping difference, or additional service charges must be paid by the customer.
Refund Timeline
Approved refunds will be processed within 5–7 business days after returned items have been received and inspected.
Refunds are issued to the original payment method, unless store credit is required, including for custom-made, special-order, or back-ordered items.
Damaged or Defective Items
If you receive an item that is damaged or defective, please notify us within 24 hours of delivery or pickup.
Please include:
- your order number;
- a description of the issue; and
- clear photos of the item and packaging.
Depending on the situation, we may offer a repair, replacement, store credit, or refund.
Cancellations
Orders may be canceled within 24 hours of placement for a full refund.
Custom or special orders may be canceled within 24 hours only if production has not yet begun. After that point, cancellation may be denied or issued as store credit only.
Refused Deliveries
Customers should not refuse delivery of a non-defective item.
If delivery is refused for reasons other than verified damage or shipment error, the order may be treated as a return or failed delivery. Additional charges may apply, including:
- return shipping charges;
- restocking fees;
- storage fees;
- redelivery fees; and
- handling charges.
Return Inspection
All returned merchandise is subject to inspection after receipt.
If a returned item is found to be used, damaged, incomplete, improperly packaged, or not in the condition described in the return request, Pacific Nook Furniture may:
- deny the return;
- reduce the refund or store credit amount; or
- return the item to the customer at the customer’s expense.
Contact Us
For returns, exchanges, cancellations, or claim requests, please contact:
Pacific Nook Furniture
Email: info@pacificnook.com
Phone: 425-381-1304
