Order Policy

Last Updated: March 27, 2026

At Pacific Nook Furniture, we want your ordering experience to be simple and transparent. This Order Policy explains how orders are placed, processed, updated, and fulfilled.

1. Order Acceptance

All orders are subject to review and acceptance. After an order is placed, you may receive an order confirmation email. This confirms that we have received your order, but it does not guarantee final acceptance, product availability, or delivery timing.

We reserve the right to cancel or revise any order due to product unavailability, pricing errors, payment issues, incomplete information, or suspected fraud.

2. Product Availability

Products may be listed as:

  • In Stock
  • Backordered
  • Special Order
  • Made to Order
  • Custom Order

Availability shown on the website is for reference only and may change without notice. If an item becomes unavailable after purchase, we may offer an updated lead time, a substitute option, store credit, or cancellation of the affected item.

3. Payment

Payment requirements may vary by product type.

  • In-stock items are generally paid in full at checkout.
  • Backordered, special-order, made-to-order, and custom items may require full payment or a deposit before processing begins.

Any remaining balance must be paid in full before pickup, delivery scheduling, or shipment.

4. Lead Times

All lead times are estimates only and are not guaranteed.

  • In-stock items are typically processed quickly and may be ready for pickup or delivery scheduling shortly after payment is complete.
  • Backordered, special-order, made-to-order, and custom items may require additional time for sourcing, production, transit, customs clearance, and warehouse receiving.

Delays may occur due to supplier schedules, material availability, freight delays, weather, or carrier issues.

5. Order Changes

If you need to make a change to your order, please contact us as soon as possible.

  • In-stock orders may only be changed before they are packed, staged, assigned for delivery, or shipped.
  • Backordered, special-order, made-to-order, and custom orders may not be changed once sourcing or production has begun.

If a change is approved after processing has started, additional fees may apply.

6. Order Cancellations

Cancellation requests must be submitted as soon as possible.

  • In-stock orders may be canceled only if they have not yet been packed, staged, assigned for delivery, or shipped.
  • Backordered, special-order, made-to-order, and custom orders may not be eligible for cancellation once processing, sourcing, or production has begun.

If a cancellation is approved after processing has started, fees or deductions may apply, and the approved amount may be issued as store credit.

7. Multi-Item Orders

If your order includes items with different availability dates, we may hold the order until all items are ready so it can be fulfilled together.

If you request split shipment or separate delivery appointments, additional charges may apply.

8. Customer Responsibility

Customers are responsible for reviewing all order details before purchase, including product specifications, finish selections, dimensions, delivery address, and contact information.

Customers are also responsible for confirming that the item will fit through all entry points and into the intended space before ordering.

Pacific Nook Furniture is not responsible for failed delivery or placement issues caused by access limitations, fit issues, or incomplete delivery information.

9. Delays Beyond Our Control

We are not responsible for delays caused by circumstances beyond our control, including production delays, material shortages, customs delays, weather, freight disruptions, or carrier issues.

10. Contact

For questions about your order, please contact:

Pacific Nook Furniture
Email: info@pacificnook.com

Phone: 425-381-1304